What are your Shipping Rates?
Free Shipping on All Orders Over $75
All other orders ship for $15 anywhere in Canada.
How come I can't redeem my Gift Card?
Unfortunately Gift Cards bought in-store cannot be automatically used online.
In order to redeem one online please email sales@strokedego with a picture of the gift card, or the code printed on it, you will then be sent a new code that can be used on strokedego.ca website.
What is your Return Policy?
Stroked Ego stands by the products we sell.
If you are unsatisfied with your Stroked Ego product, please contact our Customer Support for a Return Authorization before returning the items. Please keep items unworn, unlaundered and unaltered. Returns without receipt, without packaging or with a purchase date greater than 30 days prior may be, at our discretion, processed to a store credit. Please be advised that for sanitary reasons we are unable to return underwear and swimwear at any time.
If for any reason you are unhappy with a Stroked Ego product bought at our store, simply bring it back to the store for a refund or exchange within 30 days of purchase, bearing the original sales receipt. Your return will be credited via the original method of payment.
When is my Order Processed?
All Stroked Ego Online orders are processed within 2 business days of being received. Orders are only considered final once accepted by Stroked Ego and payment is processed. Due to circumstances beyond our control we may not be able to offer a product advertised for sale on our website. In this case we will cancel your order and refund payment.
Most products ship from our office in Ottawa, Ontario, Canada. Where indicated, certain products ship directly from the manufacturer or distributor. Either way Stroked Ego guarantees timely delivery of your order. In the event of a problem we will contact you via the information you provided during check out.
When will my Order be Delivered?
All our orders are shipped using Canada Post, Regular Parcel. You should expect to receive your order in 4 to 7 business days from the day it is processed.
Stroked Ego takes your privacy seriously. Our website is hosted on Canadian servers and we adhere to Canadian privacy laws regarding your personal information. We will only contact you using your account information regarding your orders on Stroked Ego Online, unless you opt to receive our newsletter.
What is Stroked Ego's Policy on providing Goods & Services to People With Disabilities?
We are committed to complying with both the Ontario Human Rights Code & The Accessibility for Ontarians With Disabilities Act, 2005. Please feel free to contact us for further information or to request our full policy.